Returns / Exchanges / Complaints

Return / Exchange

Every Customer has the right to withdraw from the agreement within 14 days of receiving the order. If that period is exceeded, we may refuse to accept the return.

In order to make a return / exchange an item, complete the appropriate form:

return/exchange

and then send the whole intact goods to the following address:

HIBOU
ul. Hlonda 10C/U4
02-972 Warsaw, Poland

You can send a return parcel via Poczta Polska services or any courier company. All parcels sent to a parcel locker, through cash on delivery or brought in person will not be accepted. It is also not possible to make a return or exchange an item in our boutique.

If you are unable to print out the form, you can prepare it by hand. It is important that it contains all the details listed in the form.

The Customer bears the shipping costs.

Complaints

In order to submit a complaint, complete the form available here:

complaint

and then send it back together with the proof of purchase and the defective product to our address:

HIBOU
ul. Hlonda 10C/U4
02-972 Warsaw, Poland

The complaint will be processed within 14 days of receiving the product.

Should you have any doubts or queries, please contact us at

Terms and Conditions

You can find the full Terms and Conditions here:

terms and conditions
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