Terms & Condition


Return shipping adress: ul. Hlonda 10c/lok. U4, 02-972 Warsaw, Poland.

Sellers – HIBOU Maksymilian Wojnicki  based in Poland, address: ul. Hlonda 10C/U4, 02-972 Warsaw, NIP PL9512196873. Return shipping adress: ul. Hlonda 10c/lok. U4, 02-972 Warsaw, Poland.

Buyer, the Costumer – A person or organization buying goods through our online store www.hibou.com

Online store – where the Regulations refer to the online store, the website should be understood site at www.hibou.com

Goods – Products offered by the online store www.hibou.com, which is the subject of the contract.



Purchases made via the Internet in the shop at www.hibou.com are carried out by the Seller, HIBOU Maksymilian Wojnicki. Buyer prior to the purchase should read the applicable rules placed on our website Buyer’s acceptance of the following terms and conditions by the time of order.



The subject of the agreement, the transaction is a sale of new goods offered by the Seller listed on the website www.hibou.com



All prices include VAT. Payments are made by service PayPal, Credit Card (Visa/Mastercard), Google Pay, Apple Pay or Klarna. To the value of the goods shall be added shipping cost determined by the Seller. Ordered goods will be delivered to the address specified by the Buyer in the manner chosen in the order form.



To place an order the Buyer chooses items to order; gives their address and contact details along with shipping address; chooses payment method; chooses shipping method.

Orders are accepted electronically 7 days a week, and processed on weekdays.

Orders placed on Saturday and Sunday and on holidays will be registered on the first working day that follows.

Orders placed by the Buyer will be completed (i.e. sent) within 7 working days of placing the order and registering the payment in our PayPal account or Bank account.

To complete an order the Buyer must correctly fill in the order form available on the  website www.hibou.com

An order form that is filled in incorrectly do not constitute an order.

If conditions arise that make it possible to complete an order, the store reserves the right to stop its processing – and is obliged to immediately inform the Buyer.

If any of the ordered Goods are not available at the time the order is placed, the Buyer will be informed about this by phone or email, in which case the Buyer has the right to cancel the order.



The Customer can return the purchased Good without reason within 14 days of receiving the order by sending a written withdrawal from the agreement. The Customer is obliged to return the purchased items. In case of withdrawal from the agreement without reason, cost of the purchased Merchandise return do not charge the Store.

The returned product must be unchanged. In particular the returned product must be undamaged. Failure to comply with the above restrictions will cause the return to be denied.

Specimen form of withdrawal from the agreement is available one the website and as the appendix to the Consumer rights Act adopted on 30 of May 2014 (Dz. U. z 2014 r. poz. 827).

The Customer bears the expenses of the return of order. Expenses of the return is equal to price list of postal operator or to services of other operator.

The Customer is obligated to return the order not later than 14 days starting from the date of form the date of written withdrawal from the agreement. Sending order is sufficient to meet a deadline.

Return shipping adress: ul. Hlonda 10c/lok. U4, 02-972 Warsaw, Poland.



The Sellers is obligated to provide a Good without defects. Sellers liability is specified by the generally applicable provisions of the law.

Any claims for a refund or replacement are considered according to the regulations of Polish law and Consumer rights Act adopted on 30 of May 2014 (Dz. U. z 2014 r. poz. 827).

Damage to the order: if the package raises any suspicions as to its contents (e.g. is visibly damaged) the Customer can deny it and report this fact to the courier. The Customer needs to obtain a written statement that the order was denied due to visible damage to the package. The Store is not responsible for the effects of random events that are beyond its control and that make it impossible or difficult to carry out the agreement (e.g. fire, flood etc.)

Claims for a refund or replacement should be filed after the product has been found inconsistent with the agreement and emailed to: hibou@hibousleepwear.com. Please put COMPLAINT along with the order number in the subject of the email and attach the description of your claim.

If a claim is found justified, it will be proceed according to polish law. In act of common consultation of Sellers and Customer, the Goods might be replaced with another product available in the store. In that case, if the product is exchanged for another one whose price is higher than that of the returned product, the difference will be paid by the Customer and if the price of the new product is lower, we will refund the difference. If payment was made by paypal the money is refunded to the PayPal account.

Differences in the way the product looks compared to the one ordered on the website resulting from the display settings on the Customer’s computer, especially in terms of colour and hue, do not provide the basis for a refund.



The Sellers are not responsible for any discontinuity in online access to the Store that is caused by external factors.

The Sellers reserves the right to discontinuity in online access caused by maintenance or improvement works. The Sellers will do their best to conduct such works at night and make service outages as short as possible.



In any cases undefined in these Terms & Conditions regulations of Polish law apply, Buyer rights Act adopted on 30 of May 2014 (Dz. U. z 2014 r. poz. 827) in particular.

By placing an order the Customer accepts that their personal data contained in the order will be stored and processed according to the current law in Poland.

All the photographs are property of HIBOU Maksymilian Wojnicki and have been used for informative purposes. Deleting, copying, editing, circulating of the photos as well as using them for commercial purposes or displaying them on other websites without our explicit consent is prohibited.


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